Refund and Replacement Policy

Last updated: 3 September 2026

This policy explains when you can get your money back and when we replace a video instead. It applies to every purchase made through animatorsstudio.com.

1. Before anything is produced

If you have not yet started producing any video or image post in the billing period, write to us within 14 days of the payment and we will refund that payment in full. Nothing needs to be justified.

2. Once production has started

Producing a video consumes computing time, voice synthesis and licensed music the moment the order is accepted, so the seconds and image posts you have used cannot be refunded. What we offer instead is replacement, described below.

3. Replacement instead of a refund

• If a delivered video does not satisfy you and you have not published it anywhere, we will remake it once at no extra cost.
• This right applies to videos produced during the current month and only while the video is still unpublished.
• A video that has already been shared on any platform cannot be replaced, because its purpose has been served.
• Each video also includes a limited number of revisions, shown in the panel. Revisions are the fastest way to correct a detail without using the replacement right.

4. When something goes wrong on our side

If a video is never delivered, is delivered corrupted, or the platform fails for a prolonged period, we refund the affected balance in full or restore it to your account, whichever you prefer. Tell us within 30 days of the incident.

5. Subscriptions

You can cancel a subscription at any time from the panel or by writing to us. Cancellation stops the next renewal; the current period stays active until it ends and the unused monthly balance does not carry over. We do not charge a cancellation fee. A renewal charged by mistake after a cancellation is refunded in full.

6. How to request a refund

Write to [email protected] from the email address registered on the account. Include your client code and, if the request concerns a specific video, its title. We answer within 3 working days and, where a refund is due, send it back to the original payment method within 10 working days.

7. Merchant of record

Payments are processed by Lemon Squeezy, which is the merchant of record for your purchase. Refunds are issued through the same channel and appear on the statement of the card or account used for the original payment. Your statutory rights as a customer are not affected by this policy.